Peaberry Coffee Reward Program Frequently Asked Questions

1. I lost my Joe Dough card. Is there something that I can do?

2. I lost my reward coupon. What should I do?

3. I have multiple cards, is there a way that  I could combine the points and/or value from multiple Joe Dough cards?

4. How do I register my Joe Dough card?

5. I don't have a Claim Receipt, what should I do?

6. My points and/or stored value does not appear to be what I expect. Is it possible that I have more that one card?

7. I forgot my password, what should I do?

8. Why does my account status on the website show zero points after I have claimed a purchase?

9. How do I claim a purchase?

10. The magnetic stripe on my card is not working. What should I do?

11. Why can't store personnel claim my purchases for me?

12. How many points do I have?

13. Can I reload my Joe Dough card online?

1. You may pick up a new card at any Peaberry Coffee Location. The Joe Dough reward card is free. If the card you lost was registered we will be able to provide you with a new card containing your previous cash value and reward points. You will need to contact us via email at peaberrycoffee@peaberrycoffee.com or by telephone at 303-292-9314 extension 1016.

2. Unfortunately, your reward coupon is just like cash and cannot be re-created.

3. Sorry, we cannot combine the points or value on multiple Joe Dough Cards. We suggest that you pick one card and use it until the value is consumed or until you earn enough points to receive a reward coupon, and then dispose of that card and begin using your other card. If your card(s) are registered, you can go online at www.peaberrycoffee.com to check your balances. Please click on "Register Card" to be directed to the Customer Rewards site.

4. Please visit www.peaberrycoffee.com and click on "Register Card" and you will be directed to the Customer Rewards site.

5. First, a claim receipt is a special receipt containing a number that can be used on the Customer Rewards site to claim a purchase and receive your points when you visited one of our stores and forgot to bring your Joe Dough card with you. If you should forget your card, make sure that you tell the Peaberry Coffee associate who processes your order so that they can make sure you get the proper receipt. A claim receipt has a code between two "#" signs at the bottom of the slip. If your receipt does not have this code, you did not receive a proper claim receipt. This receipt is NOT a credit card receipt. Claim numbers are not printed on credit card receipts; they are on a separate receipt with the special code between the "#" signs.

6. We've found that occasionally, customers have more than one card and are not aware of it. Sometimes they believe that they have a certain balance or number of reward points and that they find that this doesn't match with the card in their wallet or purse. It's up to you to keep track of your Joe Dough cards.

7. On the Customer Rewards site login page there is a "Forgot Password" link. Follow the link and you will be given the option of retrieving your password hint, or resetting your password and having your new password e-mailed to you. If neither of these options resolve your problem, send an e-mail message explaining your problem to peaberrycoffee@peaberrycoffee.com and we'll get you squared away.

8. When you earn enough points for a free item, your points are converted into a Reward Coupon. Here is a common scenario: You have accumulated 9 points on your account. Next, you visit a store and make a purchase, but you forgot to bring your Joe Dough card with you. You inform the Peaberry associate of this and they gave you a "Claim Receipt" to take home and apply to your account on the Customer Reward site. You took that claim receipt home and applied it to your account. This receipt moved you from 9 points to 10 points, you have earned a reward. The 10 points you would expect to see on your account were converted into your reward coupon, which is now present in our system awaiting your next visit into one of our Peaberry Coffee locations. When you present your card upon your next visit, your reward coupon will print out with your purchase. Remember to save this coupon as it is just like cash.

9. To claim a purchase, please visit www.peaberrycoffee.com and click on the Joe Dough card icon. This will take you to the Customer Rewards site where you can check your balance, review past purchases and claim purchases when you forgot your card.

10. You can mail your  card to us a Peaberry Coffee, 1299 East 58th Avenue - Denver, CO. 80216 and we will send you a replacement card with your points and cash balance applied to the new card.

11. We're sorry, but store associates do not have the tools or access to manage customer accounts.  Please visit www.peaberrycoffee.com and click on the Joe Dough card icon. This will take you to the Customer Reward site where you may manage your account. If you need further assistance, please e-mail us at peaberrycoffee@peaberrycoffee.com

12. Whenever you make a purchase and present your card, you will be offered a receipt that shows your cash balance and your drink and bean balances. Additionally you may visit www.peaberrycoffee.com  and click on the Joe Dough card icon, which will direct you the the Customer Rewards site where you can check your balance and points there.

13. We hope to offer this feature soon, but currently you can only re-load your Joe Dough card at one of our thirteen metro Peaberry Coffee locations.